Terms of service
Terms of Service — Freshness Flowers
Last updated: 04/11/2025
OVERVIEW
Welcome to Freshness Flowers. The terms “we”, “us” and “our” refer to Freshness Flowers.
We operate this website and online store (the “Services”) to provide you with a curated and personal shopping experience, offering fresh flowers, handmade creations, and related gifts.
Freshness Flowers is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (the “Terms”) outline your rights and responsibilities when using our website and purchasing our products.
By using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not use or access our website.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are of legal age in your country of residence or have parental consent.
You agree to provide accurate and current information when making a purchase or creating an account.
You are responsible for maintaining the confidentiality of your account and password and for all activity under your account.
SECTION 2 - OUR PRODUCTS
We take great pride in the care and quality of our products.
Because we work with fresh, perishable flowers, each bouquet is handmade and may vary slightly in colour, size, or composition depending on seasonal availability.
If certain blooms are unavailable, we may substitute flowers of equal or greater value while maintaining the overall style and quality.
We also offer handmade knitwear and gift items, which are crafted individually — small variations are part of their charm and uniqueness.
We reserve the right to change or discontinue any product at any time without notice.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase.
Freshness Flowers reserves the right to accept or decline any order at our discretion.
Orders are confirmed only once payment is received and processed.
Because our floral arrangements are made to order, once preparation or dispatch has begun, cancellations are not possible.
Please review your order carefully before checkout.
All orders are subject to our Refund Policy.
SECTION 4 - PRICES AND BILLING
All prices are listed in GBP (£) and include VAT where applicable.
Prices, promotions, and discounts are subject to change without notice.
Unless stated otherwise, prices exclude delivery and handling fees.
You agree to provide accurate payment details. By placing an order, you confirm that you are authorised to use the payment method provided and that you will pay all applicable charges.
SECTION 5 - SHIPPING AND DELIVERY
We do our best to deliver your flowers on your chosen date.
However, as deliveries are managed by third-party couriers, specific delivery times cannot be guaranteed.
Fresh flowers may arrive in bud form to ensure maximum freshness and longevity.
Handmade knitwear and gift items are shipped separately. Ready-made items ship within 3–5 business days, while custom-made pieces may take up to 4 weeks depending on materials and design.
Once we hand your order to the courier, the risk of loss transfers to you.
We are not responsible for delays caused by couriers, weather, or other factors beyond our control.
SECTION 6 - INTELLECTUAL PROPERTY
All website content — including logos, text, designs, photos, and graphics — is owned by Freshness Flowers or our licensors and protected by copyright and trademark law.
You may not copy, distribute, or reuse our content without written permission.
SECTION 7 - THIRD-PARTY TOOLS AND LINKS
Our Services may include links or access to tools and websites operated by third parties.
We are not responsible for their content or services and recommend reviewing their policies before engaging with them.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
Freshness Flowers is powered by Shopify, which provides the technical platform for our store.
Your purchase contract, however, is directly with Freshness Flowers, not Shopify.
Shopify is not responsible for any transactions, deliveries, or product issues arising from your order.
SECTION 9 - PRIVACY POLICY
We respect your privacy.
Personal data collected through this website is handled in accordance with our Privacy Policy and Shopify’s own privacy terms.
By using our site, you consent to this processing.
SECTION 10 - FEEDBACK
If you share feedback, reviews, or suggestions with us, you grant Freshness Flowers the right to use and display this content for business purposes (for example, to improve our services or marketing).
SECTION 11 - ERRORS AND INACCURACIES
We do our best to ensure all information on our website is accurate.
However, occasional errors (such as typos, pricing mistakes, or product availability issues) may occur.
We reserve the right to correct or update such errors at any time, including after you’ve placed an order.
SECTION 12 - PROHIBITED USES
You agree not to use our Services for any unlawful or harmful purpose, or in a way that could damage our website or reputation.
Any abuse, fraud, or misuse of our systems may result in account termination.
SECTION 13 - TERMINATION
We may suspend or terminate access to our Services at any time without notice for behaviour that violates these Terms.
SECTION 14 - DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available”.
We make no guarantees that our website will always operate without error or interruption.
Except as required by law, we disclaim all warranties, express or implied.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Freshness Flowers shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
SECTION 16 - GOVERNING LAW
These Terms and all related agreements are governed by and construed under the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
SECTION 17 - CONTACT INFORMATION
Questions about these Terms should be sent to:
Freshness Flowers
📧 Email: welcome@freshnessflowers.com
Freshness Flowers — delivering beauty, warmth, and care across the UK.